House fire, the story of Jim and Jan Pearson

How do I Start, can I say that my wife and I brought a house in France and took out the required insurance with BH-Assurances Allianz. I am very glad we did.

We moved into our dream house in March in a village in the Limousin in 2016. We are both retired people so our French is almost none existent, and we are taking a long time to learn the new language. After two days living in the maison in the early hours of a March Monday morning a fire broke out in the upper corner of the loft. By the time the pompiers arrived the roof was well alight. Five hours later when we managed to access the damage, it was a total loss, just four walls standing. We had lost everything clothes furniture a whole lifetime of memorabilia. We had just what we stood up in which was not a lot.

We phoned the insurance company and told them the problem. They came out to assess the damage and told us not to worry as they would make sure the maison was rebuild, and true to their word, that’s what they did.

What an insurance company, they made our life so much easier by putting us in touch with English speaking people to help us. They put us in touch with company who sent an architect to help with the design of the build, a company who sent a loss adjuster to work on our behalf and help with all the French red tape.

They deposited monies into our bank account within the week for us to be able to replace clothes etcetera, and paid the rental on the house we rented until ours was rebuild. Nothing was too much trouble for them, as they seemed to bend over backwards to help us.

It does not matter which office you phone the staff are always only too happy to help sort out any queries, most staff even speak at least some English. What a company, best thing we ever did by using them as our insurance company. I would recommend anybody looking for insurance give them a try, they are always happy to help you.

Kind Regards

Jim and Jan Pearson